OC Raw: Important Update
As many of you know, OC Raw and Red Rock are manufactured by the same company. They have continued to manufacture Red Rock and sell it exclusively to a select few businesses which cater to raw feeding groups, like ours. As such, they guard against having Red Rock openly compete with the OC Raw brand within a geographic market, which is why you’re unlikely to find Red Rock in your local pet store. After multiple requests by us to secure the ability to also offer OC Raw, late last year, they agreed to allow us to sell both brands with the understanding that we wouldn’t openly promote Red Rock as a direct competitor to OC Raw, which we were careful to prevent from happening.
Unfortunately, we may not have been clear enough in the communications to our membership about this, as the manufacturer has received complaints from local pet store(s) that member(s) have visited them and asked why it is they can buy Red Rock and OC Raw from us, but not from them. This has made the manufacturer rethink their agreement to allow us to offer both brands to our members. We’re now being required to choose between offering OC Raw or Red Rock. This is not an easy decision for us as we’ve heard from members who appreciate the variety of products OC Raw provides, and the frequency of orders. However, given the long history of this organization catering to the needs of raw feeders searching for quality raw options available in bulk packaging, we’ve made the decision to keep offering Red Rock for as long as they will continue to manufacture and distribute it. As a result, the OC Raw order being delivered in February is the last offering we’re able to provide. You will receive an email from us providing you with any credit amounts you receive If we’re unable to secure any backordered product you had ordered.
Unfortunately, we’re all too familiar with complaints to brands from local pet stores and the resulting negative impact on our ability to carry that brand’s products. Once again, we remind and ask of you:
• Never go into your local pet store and tell them that you’re able to buy something from us that they don’t offer. Just as in this case, some manufactures have multiple brands which they strategically market to different segments. Which is why not everything you’ll find in a local pet store is offered by us.
• And never ask a local pet store to match the pricing we offer on a product they also carry. We do our best to provide you with a sale price when the brand provides one to us. This practice is welcomed by the brands, however not all retailers chose to pass on the savings, and thus their pricing could be different.
Failure to do these things jeopardizes not only your membership, as it’s in violation of our terms and conditions; but equally important, it also jeopardizes the ability of your fellow members to purchase and feed the brands they’ve grown accustomed to. If you have any questions about this, please email [email protected].
Although it’s disappointing to have this brand go away, trust that we’ll continue to work with our distributors to find additional quality pre-made raw feeding options to offer our membership. Thank you for your understanding and continued support.
Unfortunately, we may not have been clear enough in the communications to our membership about this, as the manufacturer has received complaints from local pet store(s) that member(s) have visited them and asked why it is they can buy Red Rock and OC Raw from us, but not from them. This has made the manufacturer rethink their agreement to allow us to offer both brands to our members. We’re now being required to choose between offering OC Raw or Red Rock. This is not an easy decision for us as we’ve heard from members who appreciate the variety of products OC Raw provides, and the frequency of orders. However, given the long history of this organization catering to the needs of raw feeders searching for quality raw options available in bulk packaging, we’ve made the decision to keep offering Red Rock for as long as they will continue to manufacture and distribute it. As a result, the OC Raw order being delivered in February is the last offering we’re able to provide. You will receive an email from us providing you with any credit amounts you receive If we’re unable to secure any backordered product you had ordered.
Unfortunately, we’re all too familiar with complaints to brands from local pet stores and the resulting negative impact on our ability to carry that brand’s products. Once again, we remind and ask of you:
• Never go into your local pet store and tell them that you’re able to buy something from us that they don’t offer. Just as in this case, some manufactures have multiple brands which they strategically market to different segments. Which is why not everything you’ll find in a local pet store is offered by us.
• And never ask a local pet store to match the pricing we offer on a product they also carry. We do our best to provide you with a sale price when the brand provides one to us. This practice is welcomed by the brands, however not all retailers chose to pass on the savings, and thus their pricing could be different.
Failure to do these things jeopardizes not only your membership, as it’s in violation of our terms and conditions; but equally important, it also jeopardizes the ability of your fellow members to purchase and feed the brands they’ve grown accustomed to. If you have any questions about this, please email [email protected].
Although it’s disappointing to have this brand go away, trust that we’ll continue to work with our distributors to find additional quality pre-made raw feeding options to offer our membership. Thank you for your understanding and continued support.